Customer Assistance

Contact Customer Service

Questions? Contact Royal MajesTea between 9:00 am – 5:00 pm PST, Monday-Friday
Phone: (619) 987-6799 local
Email: rminfo@royalmajestea.com

 

Ordering

Online: 24 hours a day at www.royalmajestea.com
Phone: 9:00 am – 5:00 pm PST, Monday-Friday: (619) 987-6799

Sales Tax

There is no sales tax on tea. Tea accessories are subject to a 8.75%sales tax for shipments to California.
Payment

Through PayPal, we accept all major credit cards: Visa, MasterCard, Discover and American Express.

Shipping

We ship all items Priority Mail via the United States Postal Service (www.usps.com). Standard shipping time within the continental United States is 2-3 business days. Rates include shipping, handling and delivery confirmation. Overnight, second-day, and international shipping is available for an additional charge - email us at rminfo@royalmajestea.com to receive a quote.

Holiday Shipping 2011

To ensure holiday delivery, order by the dates and times listed in the chart below (US orders only).

Holiday Priority Shipping Rush Delivery*
Thanksgiving Day
Hanukkah
Christmas Day
New Year's Eve
Nov. 17, Noon, PST
Dec. 12, Noon, PST
Dec. 20, Noon, PST
Dec. 27, Noon, PST
Nov. 21, Noon, PST
Dec. 13, Noon, PST
Dec. 21, Noon, PST
Dec. 28, Noon, PST

*Rush Delivery service is available for an additional charge. Please contact us.

 

Shipping Costs (2-3 day shipping via USPS Priority Mail within US)

Shipping charges are calculated per ship-to-address and are based on the total cost of your order, as illustrated in the following table. All packages are shipped via USPS Priority Mail and arrive within 2-3 business days**. This compares with 5-7 days for most other companies that ship via FedEx or UPS.
 

Delivery Charges*     
If your order totals Shipping and Handling within the U.S.
Up to $20.00 $5.50
$20.01 to $80.00 $8.50
Over $80.01 FREE
* Certain areas may require additional shipping. Please contact us for exact amounts.
** Shipments to rural and remote areas might take an additional 1-2 days

 

Privacy Policy

We highly respect your privacy and keep all of your information private and secure. We will not release any of your information to a third party. 100% Safe Shopping Guarantee

Every transaction you make at royalmajestea.com is safe. We guarantee it. Any part of our site that asks for your personal or account information is protected by the latest 128-bit encryption technology (the highest level commercially available) through PayPal.

Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to debit cards. Exceptions do apply, and you will have to comply with the rules of your credit card or debit card issuer, so please contact your card issuer for further details.

Should you have any additional questions or specific inquiries about your order, call us at (619) 987-6799 or send an e-mail to rminfo@royalmajestea.com